COVID safe meetings and events at St Martins House

At St Martins House Conference Centre, we have put in place a range of COVID secure practices to keep everyone safe which have been accredited with Visit England’s ‘WE’RE GOOD TO GO’ industry standard.
Given the ever-changing nature of this situation, our operational procedures will also keep changing and evolving to ensure they remain up to date, relevant and effective.
It means that we have to do things differently and some of our usual standards and levels of hospitality have been temporarily amended, but rest assured we will still be putting you first, doing whatever we can to make your time with us as enjoyable as possible but all focused on keeping you, along with our hard working and extremely dedicated team members safe.
  1. It is a legal requirement to wear a face covering in all public areas in St Martins House.
  2. St Martins House operates the NHS Track & Trace App and all delegates are required to register on arrival.
  3. There are hand sanitiser points throughout the building.
  4. Room capacities of all conference rooms have been changed to allow for social distancing of two metres between people.
    • Cabaret layout now has 3 delegates per table
    • Theatre layout gives 2m space between chairs
    • Boardroom layout now means each delegate has their own desk
  5. A ‘one-way’ system for clients to move around once in the building is in operation so that close delegate proximity is minimised.
  6. Registration for events will have to be carried out prior to arrival at St Martins House so that delegates are ticked off on a list by the organiser as they enter the building to avoid queuing.
  7. For access to The Grand Hall, the lift is monitored so that it is only used by delegates with mobility issues.
  8. Similarly, the use of the ground and first floor toilets is monitored so that queues cannot form, and the facilities provided have been modified to avoid close proximity.
  9. We no longer provide writing pads, pens and wrapped sweets.
  10. Water coolers and individual bottles of water are provided instead of larger bottles water on tables.
  11. All catering is served in a room separate to the room in which the event is being held.
  12. The catering offer has been modified to COVID safe packaged items for clients to collect (grab and go), no utensils are used.
  13. Additional hand sanitiser and anti-bac wipes is available for delegates use on touch point areas of the collection station.
  14. All staff wear appropriate personal protective equipment and observe social distancing measures.
  15. Where possible, a one-way system is operated whereby delegates enter the catering room through one door, file past the catering station(s) and exit through another door taking the food back into their meeting room to be consumed there.
  16. Clients will be advised that refreshment breaks will take longer than usual and to make sufficient time allowance in their agenda for the day.
  17. Clients will be advised of the ways in which technology can help them deliver their event.
  18. Questions and answer sessions will be conducted from fixed points within the meeting room to avoid the use of roving microphones.
  19. The use of lapel microphones will be discouraged in favour of fixed microphones.
  20. Anti-bac wipes and hand sanitiser is available in all meeting rooms.
  21. All tables and chairs in meeting rooms are sanitised after reset.
  22. All furniture and equipment is sanitised after reset, including:
    • Phones and remotes
    • Thermostats
    • Cabinetry, pulls and hardware
    • Doors and doorknobs
    • AV accessories
    • Windows, mirrors and frames
  23. There is a constant cleaning presence throughout the day.
Responsible Delegates
We rely on all our delegates, guests and team members to do their bit in ensuring the safety of all. As such delegates will be given prior to and on arrival written instructions on respecting physical distancing protocols in the meeting room and social areas, including refreshment break areas.
Meeting organisers are asked to outline protocols for entering/leaving meeting rooms, congregating at breaks and meals times, at the beginning of the meeting.
Delegates are asked to remain in allocated seats, for the duration of the meeting/event.
Call 0116 2615200 or visit to see how your conferencing and accommodation needs can be met.



St Martins House,
7 Peacock Lane,
LE1 5PZ,
United Kingdom


0116 261 5200



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0116 261 5200

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